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General terms and conditions

Regulations of the Serwis Budowy SA online store

Specifying, among other things, the rules for concluding contracts through the Store, containing the most important information about the Seller, the Store and the rights of the Consumer



TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical requirements
§ 4 Shopping in the Store
§ 5 Payments
§ 6 Order fulfillment
§ 7 Right of withdrawal
§ 8 Exceptions to the right of withdrawal
§ 9 Complaints
§ 10 Personal data
§ 11 Reservations
Appendix No. 1: Sample withdrawal form

§ 1 DEFINITIONS

Working days – days from Monday to Friday, except for public holidays in Poland.
Civil Code – the act of 23 April 1964, the Civil Code.
Consumer – a consumer within the meaning of the provisions of the Civil Code.
Account – a free function of the Store (a service provided electronically) regulated by separate regulations, thanks to which each entity using the Store can set up their individual account in the Store.
Buyer – each entity purchasing in the Store.
Privileged Buyer – a Buyer who is a Consumer or a privileged Entrepreneur.
Privileged Entrepreneur – a natural person concluding an agreement directly related to the business activity they conduct, if the content of this agreement indicates that it does not have a professional character for them, resulting in particular from the subject business activity conducted by it, made available pursuant to the provisions on the Central Register and Information on Business Activity.
Store – Serwis Budowy SA online store run by the Seller at https://www.serwisbudowy.com.
Seller – SERWIS BUDOWY SPÓŁKA AKCYJNA with its registered office at ul. Ochronkowa 45, 32-540 Trzebinia, entered into the National Court Register - the register of entrepreneurs by the DISTRICT COURT FOR KRAKOW ŚRÓDMIEŚCIE IN KRAKOW, XII COMMERCIAL DIVISION OF THE NATIONAL COURT REGISTER, under KRS number 0000638034, NIP 6282267443, REGON number 36545195500000.
Consumer Rights Act - the act of 30 May 2014 on consumer rights.
Entrepreneur - a natural person, a legal person or an organizational unit that is not a legal person, to which the law grants legal capacity, conducting business or professional activity on its own behalf.

§ 2 CONTACT WITH THE SELLER

  1. Postal address: ul. Ochronkowa 45, 32-540 Trzebinia
  2. E-mail address: biuro@serwisbudowy.pl
  3. Phone: +48 32 506 51 82

§ 3 TECHNICAL REQUIREMENTS

  1. For the proper functioning of the Store, you need:
    • device with internet access
    • a web browser that supports JavaScript and cookies.
  2. To place an order in the Store, in addition to the requirements specified in paragraph 1, an active e-mail account is required.

§ 4 SHOPPING IN THE STORE

  1. The prices of products visible in the Store are the total prices for the product.
  2. The Seller points out that the total price of the order consists of the price indicated in the Store for the product and, if applicable in a given case, the costs of delivery of the goods.
  3. The product you choose to purchase should be added to the basket in the Store.
  4. Then the Buyer selects the method of delivery of the goods and the method of payment for the order from the options available in the Store, and also provides the data necessary to complete the placed order.
  5. The order is placed when its content is confirmed and the Regulations are accepted by the Buyer.
  6. Placing an order is tantamount to concluding a contract between the Buyer and the Seller.
  7. The Buyer may register in the Store, i.e. create an Account there, or make purchases without registration by providing his/her data with each possible order.

§ 5 PAYMENTS

  1. You can pay for your order depending on the Buyer's choice:
    1. by regular transfer to the Seller's bank account;
    2. by payment card:
      • Visa
      • Visa Electron
      • MasterCard
      • MasterCard Electronic
      • Maestro
    3. via the payment platform:
      • Autopay
      • PayPal
      • PayU
      • Przelewy24
    4. cash on delivery, i.e. by card or cash upon delivery of the goods to the Buyer;
    5. by card or cash upon personal collection of goods.
  2. If you choose to pay via the Autopay payment platform, the entity providing online payment services is Autopay SA
  3. If the Buyer chooses to pay in advance, the order must be paid for within 7 Business Days of placing the order.
  4. The Seller informs that in the case of payment methods in which the field for entering the data necessary to make the payment appears immediately after placing the order, payment for the order is only possible immediately after placing the order.
  5. By making purchases in the Store, the Buyer accepts the use of electronic invoices by the Seller. The Buyer has the right to withdraw his acceptance.

§ 6 ORDER EXECUTION

  1. The order fulfillment time is indicated in the Store.
  2. If the Buyer has chosen to pay for the order in advance, the Seller will start processing the order after it has been paid for.
  3. If the Buyer has purchased products with different delivery times within one order, the order will be fulfilled within the time appropriate for the product with the longest delivery time.
  4. Countries in which delivery is made:
    • Poland
    • Germany, Slovakia, Czech Republic, Hungary
  5. Products purchased in the Store are delivered - depending on the delivery method chosen by the Buyer:
    1. via a courier company;
    2. via the Polish Post;
    3. to InPost parcel lockers.
  6. The buyer may collect the goods in person at the company's headquarters during its opening hours.
  7. If the Buyer chooses personal collection, the goods will be ready for collection on the indicated order fulfillment date.
  8. Choosing the form of delivery Individual delivery quote means determining the cost of delivering the goods with the seller, based on the specific conditions of the order, such as the location of delivery, the type and weight of the goods and special requirements. The cost of delivery may vary depending on these factors, which is why each quote is adjusted individually. The quote for acceptance is received via e-mail or telephone contact from the customer service representative using the details provided when placing the order.

§ 7 RIGHT OF WITHDRAWAL FROM THE CONTRACT

  1. The privileged buyer has the right to withdraw from the contract concluded with the Seller via the Store, subject to § 8 of the Regulations, within 14 days without giving any reason.
  2. The deadline for withdrawal from the contract expires after 14 days from the date of:
    1. on which the privileged buyer came into possession of the goods or on which a third party other than the carrier and indicated by the privileged buyer came into possession of the goods;
    2. on which the privileged buyer has taken possession of the last goods, batch or part or on which a third party, other than the carrier and indicated by the privileged buyer, has taken possession of the last goods, batch or part, in the case of a contract requiring the transfer of ownership of several goods that are delivered separately, in batches or in parts.
  3. In order for the privileged Buyer to be able to exercise the right to withdraw from the contract, he must inform the Seller, using the data provided in § 2 of the Regulations, of his decision to withdraw from the contract by means of an unequivocal statement (e.g. a letter sent by post or e-mail).
  4. A privileged buyer may use the model withdrawal form provided at the end of the Regulations, but this is not obligatory.
  5. In order to meet the withdrawal period, it is sufficient for the privileged Buyer to send information regarding the exercise of his right to withdraw from the contract before the expiry of the withdrawal period.

    EFFECTS OF WITHDRAWAL FROM THE CONTRACT
  6. In the event of withdrawal from the concluded contract, the Seller shall return to the privileged Buyer all payments received from him, including the costs of delivering the goods (with the exception of additional costs resulting from the preferred method of delivery chosen by the Buyer other than the cheapest standard method of delivery offered by the Seller), immediately, and in any case no later than 14 days from the day on which the Seller was informed of the decision of the privileged Buyer to exercise the right to withdraw from the contract.
  7. The Seller will refund the payment using the same payment methods that were used by the Privileged Buyer in the original transaction, unless the Privileged Buyer agrees to a different solution; in each case, the Privileged Buyer will not incur any fees in connection with this refund.
  8. If the Seller has not offered to collect the goods from the privileged Buyer, he may withhold the refund until he receives the goods or until he is provided with proof of their return, depending on which event occurs first.
  9. The Seller requests that the goods be returned to the following address: ul. Ochronkowa 45, 32-540 Trzebinia immediately, and in any case no later than 14 days from the date on which the privileged Buyer informed the Seller about the withdrawal from the sales contract. The deadline is met if the privileged Buyer sends the goods back before the expiry of the 14-day period.
  10. The privileged buyer bears the direct costs of returning the goods.
  11. The privileged buyer is only liable for a decrease in the value of the goods resulting from their use in a manner other than necessary to establish the nature, characteristics and functioning of the goods.
  12. If the goods cannot be returned by regular post due to their nature, the privileged Buyer will also have to bear the direct costs of returning the goods. The privileged Buyer will be informed by the Seller about the estimated amount of these costs in the description of the goods in the Store or when placing the order.
  13. In the event of a need to return funds for a transaction made by a privileged Buyer with a payment card, the Seller will make a refund to the bank account assigned to that payment card.

§ 8 EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

  1. The right to withdraw from a contract concluded at a distance, referred to in § 7 of the Regulations, does not apply to contracts:
    1. where the subject of the provision is a non-prefabricated product, manufactured according to the specifications of the privileged Buyer or intended to meet his individual needs;
    2. where the subject of the service is goods that spoil quickly or have a short shelf life;
    3. where the subject of the service is goods delivered in a sealed package which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
    4. where the subject of the service are goods which, due to their nature, are inseparably connected with other items after delivery;
    5. where the subject of the provision are audio or visual recordings or computer programs supplied in a sealed package, if the package has been opened after delivery;
    6. for the delivery of newspapers, periodicals or magazines, with the exception of a subscription agreement;
    7. where the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline for withdrawal from the contract expires.

§ 9 COMPLAINTS

I GENERAL PROVISIONS

  1. The Seller shall be liable to the Privileged Buyer for the compliance of the performance with the contract, as provided for by generally applicable provisions of law, in particular the provisions of the Consumer Rights Act.
  2. The Seller requests that complaints be submitted to the postal or e-mail address indicated in § 2 of the Regulations.
  3. If a product is covered by a warranty, information about it and its terms is available in the Store.
  4. Complaints regarding the operation of the Store should be sent to the e-mail address indicated in § 2 of the Regulations.
  5. The Seller will respond to the complaint within 14 days of its receipt.

II PRIVILEGED BUYERS

  1. Goods
    1. In the event of non-conformity of the goods with the contract, the privileged Buyer may exercise the rights specified in Chapter 5a of the Consumer Rights Act.
    2. The Seller is liable for any lack of conformity of the goods with the contract that exists at the time of delivery and is revealed within two years of that time, unless the expiry date of the goods, as specified by the Seller, its legal predecessors or persons acting on their behalf, is longer.
    3. Pursuant to the provisions of the Consumer Rights Act, the privileged Buyer may in each case demand:
      1. exchange of goods,
      2. repair of goods.
    4. Additionally, the privileged buyer may submit a declaration of:
      1. price reduction,
      2. withdrawal from the contract
      in a situation where:
      • The seller refused to bring the goods into conformity with the contract in accordance with Article 43d paragraph 2 of the Consumer Rights Act;
      • The seller failed to bring the goods into conformity with the contract in accordance with Article 43d paragraphs 4-6 of the Consumer Rights Act;
      • the lack of conformity of the goods with the contract persists despite the fact that the Seller has tried to bring the goods into conformity with the contract;
      • the lack of conformity of the goods with the contract is so significant that it justifies a price reduction or withdrawal from the contract without prior use of the protective measures specified in Article 43d of the Consumer Rights Act;
      • it is clear from the Seller's statement or the circumstances that he will not bring the goods into conformity with the contract within a reasonable time or without excessive inconvenience to the privileged Buyer.
    5. In the case of goods subject to repair or replacement, the privileged Buyer should make these goods available to the Seller. The Seller collects the goods from the privileged Buyer at its own expense.
    6. A privileged buyer may not withdraw from the contract if the lack of conformity of the goods with the contract is immaterial.
    7. In the event of withdrawal from the contract referred to in this section (concerning goods), the privileged Buyer shall immediately return the goods to the Seller at his expense, to the address ul. Ochronkowa 45, 32-540 Trzebinia. The Seller shall return the price to the privileged Buyer immediately, no later than within 14 days from the date of receipt of the goods or proof of their return.
    8. The Seller shall return to the Privileged Buyer the amounts due as a result of exercising the right to reduce the price immediately, no later than within 14 days from the date of receipt of the Privileged Buyer's statement on the price reduction.
  2. Out-of-court complaint and claim settlement methods
    1. If the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, among others:
      1. mediation conducted by the relevant Voivodship Inspectorate of Trade Inspection, to which you should apply for mediation. As a rule, the proceedings are free of charge. The list of Inspectorates can be found here: https://uokik.gov.pl/wojewodzkie_inspektoraty_inspekcji_handlowej.php;
      2. the assistance of the competent permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection, to which an application for consideration of the case before the arbitration court should be submitted. As a rule, the proceedings are free of charge. The list of courts is available at: https://uokik.gov.pl/stale_sady_polubowne.php;
      3. free assistance from the municipal or district consumer ombudsman;
      4. online ODR platform available at: https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks.

III BUYERS OTHER THAN PRIVILEGED BUYERS

  1. For the avoidance of doubt, the Seller points out that the Seller's liability towards a Buyer other than a privileged Buyer, related to a complaint, shall be governed by the provisions of § 11 section 5.

§ 10 PERSONAL DATA

  1. The administrator of personal data provided by the Buyer when using the Store is the Seller. Detailed information on the processing of personal data by the Seller - including other purposes and bases of data processing, as well as recipients of data - can be found in the Privacy Policy available in the Store - due to the principle of transparency, included in the general regulation of the European Parliament and of the Council (EU) on data protection - "GDPR".
  2. The purpose of processing the Buyer's data by the Seller, provided by the Buyer in connection with purchases in the Store, is to fulfill orders. The basis for processing personal data in this case is:
    • a contract or actions taken at the request of the Buyer, aimed at its conclusion (Article 6, paragraph 1, letter b of the GDPR),
    • the legal obligation of the Seller related to accounting (Article 6, paragraph 1, letter c of the GDPR) and
    • the legitimate interest of the Seller, consisting in the processing of data for the purpose of determining, pursuing or defending possible claims (Article 6, paragraph 1, letter f of the GDPR).
  3. Providing data by the Buyer is voluntary, but at the same time necessary to conclude the contract. Failure to provide data will prevent the conclusion of the contract in the Store.
  4. Buyer data provided in connection with purchases in the Store will be processed until:
    1. the contract concluded between the Buyer and the Seller will cease to apply;
    2. the Seller will no longer have a legal obligation to process the Buyer's data;
    3. the possibility of pursuing claims by the Buyer or Seller related to the contract concluded by the Store will cease;
    4. the Buyer's objection to the processing of his/her personal data will be accepted - if the basis for the processing of data was the legitimate interest of the Seller
    - depending on what is applicable in a given case and what comes latest.
  5. The buyer has the right to request:
    1. access to your personal data,
    2. their corrections,
    3. deletions,
    4. restrictions on processing,
    5. transfer of data to another administrator
      as well as the right to:
    6. to object at any time to the processing of data for reasons related to the Buyer's specific situation - to the processing of personal data concerning him, based on art. 6 sec. 1 letter f of the GDPR (i.e. on the legitimate interests pursued by the Seller).
  6. In order to exercise their rights, the Buyer should contact the Seller using the details from § 2 of the Regulations.
  7. If the Buyer considers that his/her data is being processed unlawfully, the Buyer may file a complaint with the President of the Personal Data Protection Office.

§ 11 DISCLAIMERS

  1. The Buyer is prohibited from providing content of an illegal nature.
  2. Each time an order is placed in the Store, it constitutes a separate agreement and requires separate acceptance of the Regulations. The agreement is concluded for the time and purpose of fulfilling the order.
  3. Agreements concluded on the basis of the Regulations are concluded in Polish.
  4. In the event of a dispute with a Buyer who is not a privileged Buyer, the competent court shall be the court having jurisdiction over the Seller's registered office.
  5. Any liability of the Seller towards a Buyer who is not a privileged Buyer is excluded, to the extent permitted by law.

§ 12 CONTRACTUAL PENALTIES

1. In a situation where the Buyer, who is not a Consumer or Privileged Entrepreneur, fails to perform or improperly performs his obligation to collect the goods, the Seller reserves that the Buyer is obliged to pay the Seller a contractual penalty in the amount equivalent to the costs of return transportation.
2. The basis for calculating the costs of return transportation, within the meaning of sec. 1, is the amount of PLN 4.69 (in words: four zlotys 00/100) multiplied by each kilometre of the shortest route between the place of receipt of the goods declared by the Buyer and the Seller's registered office.
3. The length of the shortest route referred to in sec. 2 is determined on the basis of generally available tools allowing for determining the route.
4. The length of the shortest route referred to in sec. 2, rounded up to full kilometers.
5. The Seller reserves that in the event that the damage referred to in sec. 1 - 4 of this paragraph exceeds the reserved contractual penalty, the Seller may claim compensation on general terms.


Annex No. 1 to the Regulations

Below is a sample withdrawal form, which the Consumer or Privileged Entrepreneur may, but does not have to, use:



SAMPLE WITHDRAWAL FORM
(this form should be completed and returned only if you wish to withdraw from the contract)

CONSTRUCTION SERVICE JOINT STOCK COMPANY
ul. Ochronkowa 45, 32-540 Trzebinia
e-mail address: biuro@serwisbudowy.pl

- I/We(*) ............................................................................. hereby inform about my/our withdrawal from the contract of sale of the following goods(*) / for the provision of the following service(*):

....................................................................................................................................................................................

....................................................................................................................................................................................

....................................................................................................................................................................................

....................................................................................................................................................................................

- Date of conclusion of the contract(*)/receipt(*)

.........................................................................................................................................................................................

- Name and surname of the Consumer(s) / Privileged Entrepreneur(s):

....................................................................................................................................................................................................

- Address of the Consumer(s) / Privileged Entrepreneur(s):

.........................................................................................................................................................................................

....................................................................................................................................................................................................

....................................................................................................................................................................................................

...................................................................................................
Signature of the Consumer(s) / Privileged Entrepreneur(s)
(only if the form is sent in paper version)

Date ............................................

(*) Delete where not applicable.

 

Account Terms and Conditions

in the Serwis Budowy SA store

TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contact with the Service Provider
§ 3 Technical requirements
§ 4 Account
§ 5 Loyalty program
§ 6 Complaints
§ 7 Personal data
§ 8 Promotional campaign "Discount Thresholds"
§ 9 Disclaimers

§ 1 DEFINITIONS

Consumer – a consumer within the meaning of the provisions of the Civil Code.
Account – a free function of the Store (service) regulated in the Regulations, thanks to which the Service Recipient can set up their individual account in the Store.
Service Recipient – any entity setting up an Account or interested in setting up an Account.
Privileged Service Recipient – a Service Recipient who is a Consumer or a natural person concluding an agreement with the Service Provider directly related to their business activity, but not of a professional nature for it.
Loyalty Program – a loyalty program run by the Service Provider, under which the Service Recipient who has an Account can obtain and use Points on the terms specified in the Regulations.
Points – points awarded to the Service Recipient on the terms specified in the Regulations as part of the Loyalty Program, allowing the Service Recipient to order products indicated in the Store from discount.
Regulations - these Account regulations.
Store - Serwis Budowy SA online store run by the Service Provider at https://www.serwisbudowy.com
Service Provider - SERWIS BUDOWY SPÓŁKA JOINT STOCK COMPANY with its registered office at ul. Ochronkowa 45, 32-540 Trzebinia, entered into the National Court Register - the register of entrepreneurs by the DISTRICT COURT FOR KRAKOW ŚRÓDMIEŚCIE IN KRAKOW, XII COMMERCIAL DIVISION OF THE NATIONAL COURT REGISTER, under KRS number 0000638034, NIP 6282267443, REGON number 36545195500000.

§ 2 CONTACT WITH THE SERVICE PROVIDER

  1. Postal address: ul. Ochronkowa 45, 32-540 Trzebinia
  2. E-mail address: biuro@serwisbudowy.pl
  3. Phone: +48 32 506 51 82

§ 3 TECHNICAL REQUIREMENTS

  1. For the proper functioning and creation of an Account, you need:
    • active email account
    • device with internet access
    • web browser that supports JavaScript and cookies

§ 4 ACCOUNT

  1. Creating an Account is completely voluntary and depends on the will of the Service Recipient.
  2. The Account provides the Service User with additional options, such as: viewing the history of orders placed by the Service User in the Store, checking the status of the order or editing the Service User's data independently, as well as participating in the Loyalty Program.
  3. To create an Account, complete the appropriate form in the Store.
  4. When an Account is created, an agreement is concluded for an indefinite period of time between the Service Recipient and the Service Provider regarding the management of the Account on the principles specified in the Regulations.
  5. The Service Recipient may cancel the Account at any time without incurring any costs.
  6. In order to resign from the Account, you must send your resignation to the Service Provider at the following e-mail address: biuro@serwisbudowy.pl , which will result in immediate deletion of the Account and termination of the agreement regarding the management of the Account.

§ 5 LOYALTY PROGRAM

  1. The loyalty program is intended for Service Users who have an Account. The Service User can obtain and use Points using the Account.
  2. When the Account is created, the Service Recipient becomes a participant in the Loyalty Program.
  3. For every PLN 500 spent in the Store as part of a single order, the Service Recipient will receive the following number of Points: 15, subject to paragraphs 4-5.
  4. The Service Recipient will be entitled to points for the placed order only if the Service Provider enters into an agreement with the Service Recipient. The points will be awarded to the Service Recipient automatically, on the date of order fulfillment.
  5. For the purpose of calculating the number of Points awarded for a placed order, only the funds spent by the Service Recipient on products ordered in the Store without using Points are taken into account, and without taking into account additional costs related to ordering the product, such as delivery costs.
  6. If the Service Recipient subscribes for the first time to the newsletter run by the Service Provider within the Store, the Service Recipient will be entitled to the following number of Points: 10. The awarding of Points for subscribing to the newsletter takes place immediately, automatically, no later than within 7 days after the Service Recipient subscribes to the newsletter.
  7. The Service Recipient may obtain the following number of Points: 2 for each opinion added via the Account in the Store about a product purchased by the Service Recipient in the Store. The points due to the Service Recipient for adding an opinion will be awarded immediately, automatically, no later than within 7 days after the Service Recipient adds the opinion. The Service Provider points out that it may not accept an opinion that contains content that is illegal or contrary to the principles of social coexistence.
  8. The Points obtained by the Service Recipient constitute one pool.
  9. The current number of Points collected by the Service User will be visible in the Account. The Service Provider may also inform the Service User about a change in the number of Points collected by sending a message to the Service User's e-mail address assigned to their Account.
  10. The Service Recipient may obtain a reduction in the price of a product covered by the Loyalty Program, so that the final price of this product will be PLN 1.23, by using Points.
  11. The number of Points that allows for a price reduction in the manner specified in the above paragraph is indicated in the Store, next to the given product.
  12. If the Service Recipient decides to use Points, the discount resulting from their use will be calculated automatically, i.e. deducted from the price of the ordered product.
  13. Points may be used by the Service Recipient when placing an order, which also includes products paid for without using Points.
  14. Points collected by the Service User expire after 90 days from their assignment to the Account, which is equivalent to their removal from the current pool of Points collected by the Service User.
  15. The Service Provider may inform the Service User about the approaching expiration date of the Points or about their expiration by sending a message to the Service User's e-mail address assigned to their Account.
  16. The Service Provider has the right to cancel Points:
    1. charged for orders for which the Service Provider returned the funds paid for the product to the Service Recipient (e.g. in the event of effective withdrawal from the contract by the Service Recipient);
    2. granted despite unsuccessful payment of the order (which does not mean that Points cannot be purchased again as a result of correct payment of the order);
    3. awarded for re-subscribing to the newsletter;
    4. awarded for adding an opinion which the Service Provider found to contain content that is illegal or contrary to the principles of social coexistence.
  17. Points collected in the Loyalty Program may only be used in the manner specified in this paragraph.

§ 6 COMPLAINTS

  1. Complaints regarding the functioning of the Account should be sent to the e-mail address biuro@serwisbudowy.pl .
  2. The Service Provider will consider the complaint within 14 days.

    OUT-OF-COURT COMPLAINT AND CLAIM SETTLEMENT PROCEDURES
  3. If the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, among others:
    1. mediation conducted by the relevant Voivodship Inspectorate of Trade Inspection, to which you should apply for mediation. As a rule, the proceedings are free of charge. The list of Inspectorates can be found here: https://uokik.gov.pl/wojewodzkie_inspektoraty_inspekcji_handlowej.php;
    2. the assistance of the competent permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection, to which an application for consideration of the case before the arbitration court should be submitted. As a rule, the proceedings are free of charge. The list of courts is available at: https://uokik.gov.pl/stale_sady_polubowne.php;
    3. free assistance from the municipal or district consumer ombudsman;
    4. online ODR platform available at: https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks.

§ 7 PERSONAL DATA

  1. The administrator of personal data provided by the Service Recipient when using the Account is the Service Provider. Detailed information on the processing of personal data by the Service Provider - including other purposes and bases of data processing, as well as recipients of data, can be found in the Privacy Policy available in the Store - due to the principle of transparency, included in the general regulation of the European Parliament and of the Council (EU) on data protection - "GDPR".
  2. The purpose of processing the Service Recipient's data is to maintain the Account. The basis for the processing of personal data in this case is the service provision agreement or actions taken at the request of the Service Recipient, aimed at its conclusion (Article 6, paragraph 1, letter b of the GDPR), as well as the legitimate interest of the Service Provider, consisting in the processing of data in order to determine, pursue or defend any claims (Article 6, paragraph 1, letter f of the GDPR).
  3. Providing data by the Service Recipient is voluntary, but at the same time necessary to maintain the Account. Failure to provide data means that the Service Provider will not be able to provide the Account maintenance service.
  4. The Service Recipient's data will be processed until:
    1. The Account will be deleted by the Service User or the Service Provider at the request of the Service User
    2. the possibility of pursuing claims by the Service Recipient or Service Provider related to the Account will cease;
    3. the Service Recipient's objection to the processing of his/her personal data will be accepted - if the basis for the data processing was the legitimate interest of the Service Provider
    - depending on what is applicable in a given case and what comes latest.
  5. The Service Recipient has the right to request:
    1. access to your personal data,
    2. their corrections,
    3. deletions,
    4. restrictions on processing,
    5. transfer of data to another administrator
      as well as the right to:
    6. to object at any time to the processing of data for reasons related to the specific situation of the Service Recipient - to the processing of personal data concerning him, based on art. 6 sec. 1 letter f of the GDPR (i.e. on legally justified interests pursued by the Service Provider).
  6. In order to exercise their rights, the Service Recipient should contact the Service Provider.
  7. If the Service Recipient considers that his/her data is being processed unlawfully, the Service Recipient may file a complaint with the President of the Personal Data Protection Office.

 

§ 8 PROMOTIONAL CAMPAIGN "DISCOUNT THRESHOLDS"

1. The regulations define the rules for granting discounts to customers making purchases for amounts within specified thresholds.
2. Discounts are calculated from the gross amount of the order.
3. Purchases worth PLN 25,000 or more - 3% discount.
4. Discounts are granted automatically based on the gross value of the order.
5. The discount is calculated for the entire order after exceeding specified value thresholds.
6. The gross value of the order is calculated before calculating the discount.
7. Discounts cannot be combined with other promotions, unless the regulations of a given promotion state otherwise.
8. The discount is not applicable to orders that were paid under contracts with individually negotiated prices.

§ 9 DISCLAIMERS

  1. The Service Recipient is prohibited from providing content of an illegal nature.
  2. The Account management agreement is concluded in Polish.
  3. In the event of important reasons referred to in paragraph 4, the Service Provider has the right to change the Regulations.
  4. The important reasons referred to in paragraph 3 are:
    1. the need to adapt the Store to the legal provisions applicable to the Store's activities;
    2. improving the security of the service provided;
    3. change in the functionality of the Account, requiring modification of the Regulations.
  5. The Service Recipient will be informed about the planned change to the Regulations at least 7 days before the change comes into effect via an e-mail message sent to the address assigned to the Account.
  6. If the Service Recipient does not accept the planned change, they should inform the Service Provider by sending an appropriate message to the Service Provider's e-mail address biuro@serwisbudowy.pl , which will result in the termination of the agreement regarding the management of the Account at the time the planned change comes into force or earlier if the Service Recipient submits such a request.
  7. If the Service Recipient does not object to the planned change until it comes into force, it is assumed that he accepts it, which does not constitute any obstacle to terminating the contract in the future.
  8. The Store's regulations apply to orders placed in the Store using Points.
  9. In the event of a dispute with a Service Recipient who is not a privileged Service Recipient, the competent court shall be the court having jurisdiction over the registered office of the Service Provider.




Newsletter Terms and Conditions

Serwis Budowy SA store

TABLE OF CONTENTS
§ 1 Definitions
§ 2 Newsletter
§ 3 Complaints
§ 4 Personal data
§ 5 Final provisions

§ 1 DEFINITIONS

Consumer – a consumer within the meaning of the provisions of the Act of 23 April 1964, the Civil Code.
Newsletter – a free electronic service, thanks to which the Service Recipient can receive previously ordered messages regarding the Store from the Service Provider, including information about offers, promotions and new products in the Store.
Store – the online store of Serwis Budowy SA run by the Service Provider at https://www.serwisbudowy.com
Service Recipient – any entity using the Newsletter service.
Privileged Service Recipient – a Service Recipient who is a Consumer or a natural person concluding an agreement with the Service Provider directly related to their business activity, but not of a professional nature for it.
Service Provider - SERWIS BUDOWY SPÓŁKA AKCYJNA with with its registered office at ul. Ochronkowa 45, 32-540 Trzebinia, entered into the National Court Register - the register of entrepreneurs by the DISTRICT COURT FOR KRAKOW ŚRÓDMIEŚCIE IN KRAKOW, 12th COMMERCIAL DIVISION OF THE NATIONAL COURT REGISTER, under KRS number 0000638034, NIP number 6282267443, REGON number 36545195500000.

§ 2 Newsletter

  1. The Service Recipient may voluntarily use the Newsletter service.
  2. To use the Newsletter service, you must have a device with the latest version of a web browser that supports JavaScript and cookies, with access to the Internet, and an active e-mail account.
  3. E-mails sent as part of this service will be sent to the e-mail address provided by the Service Recipient when subscribing to the Newsletter.
  4. In order to conclude an agreement and subscribe to the Newsletter service, the Service Recipient first provides their e-mail address in the designated place in the Store, to which they wish to receive messages sent as part of the Newsletter. At the time of subscription to the Newsletter, an agreement for the provision of the service is concluded for an indefinite period, and the Service Provider will begin providing it to the Service Recipient - subject to paragraph 5.
  5. In order to properly implement the Newsletter service, the Service Recipient is obliged to provide their correct e-mail address.
  6. The messages sent as part of the Newsletter will contain information on the possibility of unsubscribing from it, as well as a link to unsubscribe.
  7. The Service Recipient may unsubscribe from the Newsletter, without giving any reason and incurring any costs, at any time, using the option referred to in paragraph 6 or by sending a message to the Service Provider's e-mail address: biuro@serwisbudowy.pl .
  8. Using the link to unsubscribe from the Newsletter or sending a message requesting unsubscription from the Newsletter will result in immediate termination of the contract for the provision of this service.

§ 3 Complaints

  1. Complaints regarding the Newsletter should be reported to the Service Provider at the following e-mail address: biuro@serwisbudowy.pl .
  2. The Service Provider will respond to the complaint within 14 days of receiving the complaint.

    OUT-OF-COURT COMPLAINT AND CLAIM SETTLEMENT PROCEDURES
  3. If the complaint procedure does not bring the result expected by the Service Recipient who is a Consumer, the Consumer may use, among others:
    1. mediation conducted by the relevant Voivodship Inspectorate of Trade Inspection, to which you should apply for mediation. As a rule, the proceedings are free of charge. The list of Inspectorates can be found here: https://uokik.gov.pl/wojewodzkie_inspektoraty_inspekcji_handlowej.php;
    2. the assistance of the competent permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection, to which an application for consideration of the case before the arbitration court should be submitted. As a rule, the proceedings are free of charge. The list of courts is available at: https://uokik.gov.pl/stale_sady_polubowne.php;
    3. free assistance from the municipal or district consumer ombudsman;
    4. online ODR platform available at: https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks.

§ 4 Personal data

  1. The administrator of personal data provided by the Service Recipient in connection with the subscription to the Newsletter is the Service Provider. Detailed information on the processing of personal data by the Service Provider - including other purposes and bases of data processing, as well as recipients of data, can be found in the Privacy Policy available in the Store - due to the principle of transparency, included in the general regulation of the European Parliament and of the Council (EU) on data protection - "GDPR".
  2. The purpose of processing the Service Recipient's data is to send the Newsletter. The basis for processing personal data in this case is the service provision agreement or actions taken at the request of the Service Recipient, aimed at its conclusion (Article 6, paragraph 1, letter b of the GDPR), as well as the legitimate interest of the Service Provider, consisting in processing data in order to determine, pursue or defend potential claims (Article 6, paragraph 1, letter f of the GDPR).
  3. Providing data by the Service Recipient is voluntary, but at the same time necessary to provide the Newsletter service. Failure to provide data means that the Service Provider will not be able to provide this service.
  4. The Service Recipient's data will be processed until:
    1. The Service Recipient unsubscribes from the Newsletter;
    2. the possibility of pursuing claims by the Service Recipient or Service Provider related to the Newsletter will cease;
    3. the Service Recipient's objection to the processing of his/her personal data will be accepted - if the basis for the data processing was the legitimate interest of the Service Provider
    - depending on what is applicable in a given case and what comes latest.
  5. The Service Recipient has the right to request:
    1. access to your personal data,
    2. their corrections,
    3. deletions,
    4. restrictions on processing,
    5. transfer of data to another administrator
      as well as the right to:
    6. to object at any time to the processing of data for reasons related to the specific situation of the Service Recipient - to the processing of personal data concerning him, based on art. 6 sec. 1 letter f of the GDPR (i.e. on legally justified interests pursued by the Service Provider).
  6. In order to exercise their rights, the Service Recipient should contact the Service Provider.
  7. If the Service Recipient considers that his/her data is being processed unlawfully, the Service Recipient may file a complaint with the President of the Personal Data Protection Office.

§ 5 Final Provisions

  1. The Service Provider reserves the right to change these regulations only for important reasons. An important reason is understood as the need to change the regulations caused by the modernization of the Newsletter service or a change in legal regulations that affects the provision of the service by the Service Provider.
  2. Information about the planned change of the regulations will be sent to the e-mail address of the Service Recipient provided when signing up for the Newsletter at least 7 days before the changes come into effect.
  3. If the Service Recipient does not object to the planned changes until they enter into force, it is assumed that he accepts them.
  4. In the event of non-acceptance of the planned changes, the Service Recipient should send information about this to the Service Provider's e-mail address: biuro@serwisbudowy.pl , which will result in termination of the service provision agreement upon entry into force of the planned changes.
  5. The Service Recipient is prohibited from providing content of an illegal nature.
  6. The Newsletter service agreement is concluded in Polish.
  7. In the event of a dispute with a Service Recipient who is not a privileged Service Recipient, the competent court shall be the court having jurisdiction over the registered office of the Service Provider.